At Capgemini, we take more visceral, humanlike approach to Intelligent Automation. Chris Stancombe, Head of Group Industrialization, coined the term "The Five Senses of Artificial Intelligence," where he conceptualizes the key elements that make up automation technologies as being akin to five distinct human senses: Watch (Monitor), Listen/Talk (Interact), Act (Service), Think (Analyze) and Remember (Knowledge). Here I really want to zero in on the importance of Knowledge – or Remember – and why it's so crucial to your automation efforts. True value is generated by focusing on artificial intelligence based automation in all the five senses and providing an end to end integrated service to the customers. Memory: It's what makes us human – and what makes automation intelligent Memory is essential to the human experience.

I believe that there is a misconception that Artificial Intelligence is - or will be - a single piece of technology that should be bolted onto a business process to make it'smart' and/or "independent" from human intervention. My experience to date is that the answer is more complex and more interesting. Rather than a single solution, the real "intelligence" is in how a set of technologies are combined to create a solution. It is similar to our perception of human intelligence – this isn't built on a single element, it's a combination of senses, experiences, and knowledge. I looked at a variety of solutions that are deemed to display artificial intelligence and concluded that they had 5 attributes in common based on a fusion of smart processes and intelligent automation.

I believe that there is a misconception that Artificial Intelligence is - or will be - a single piece of technology that should be bolted onto a business process to make it'smart' and/or "independent" from human intervention. My experience to date is that the answer is more complex and more interesting. Rather than a single solution, the real "intelligence" is in how a set of technologies are combined to create a solution. It is similar to our perception of human intelligence – this isn't built on a single element, it's a combination of senses, experiences and knowledge. I looked at a variety of solutions that are deemed to display artificial intelligence and concluded that they had 5 attributes in common based on a fusion of smart processes and intelligent automation.